We operate as a pre-order clothing store, which means our products are ordered specifically for our customers after an order has been placed. This allows us to offer exclusive styles while reducing unnecessary waste and overproduction.

Please read our shipping policy carefully before placing your order.
 

What is a Pre-Order?

A pre-order means the item is not immediately in stock and will be specially ordered for you once your payment has been confirmed.

By placing a pre-order, you acknowledge and agree to the production and shipping timelines outlined below.
 

Processing & Fulfilment

• All orders are processed within 1–3 business days after payment has been received.

• Once your order has been processed, it is placed with our suppliers for production and fulfilment.

• Pre-order items typically require 10–20 business days to arrive at our warehouse in South Africa.

• During peak seasons or due to supplier or customs delays, fulfilment may take slightly longer. We will keep you informed if significant delays occur.
   

Shipping Within South Africa

Once your order has arrived at our warehouse, it will be packed and dispatched within 1–2 business days.

Estimated courier delivery times are:

• Major Cities: 2–4 business days

• Regional Areas: 3–5 business days

• Remote Areas: 5–7 business days

Please note that these delivery estimates begin after your order has been dispatched, not from the date your order was placed.
 

Shipping Fees

We may also offer free shipping on qualifying orders during promotional periods.

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Combined Orders

If your order contains multiple pre-order items with different arrival dates, we may wait until all items have arrived before shipping your order.

If you would prefer separate shipments, additional courier charges may apply.
 

Delays

While we work hard to meet our estimated timelines, delays may occasionally occur due to:

• Supplier production delays

• International shipping delays

• Customs inspections

• Public holidays

• Courier service disruptions

• Severe weather conditions

We appreciate your patience and understanding should any unexpected delays arise.
 

Incorrect Delivery Information

Please ensure your delivery address and contact details are accurate when placing your order.

We cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
 

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date so we can investigate with the courier and provide an appropriate resolution.
 

Order Cancellations

As pre-order items are specially sourced for each customer, orders cannot be cancelled or changed once they have been confirmed and submitted to our supplier.

Please ensure you are happy with your order before completing your purchase.